Infrastructure and Support Engineer (Europe)

The Company

Terminalfour is a digital engagement and web content management platform for higher education. Our mission is to empower universities and colleges to drive student recruitment, retention, alumni fundraising, and research promotion by maximising the effectiveness of their digital and content strategies.

We are the top provider to the higher education sector in the UK and Ireland and we're quickly becoming the premier choice in North America as well.

All Terminalfour team members are currently working remotely. We provide the essential tools for remote working including a laptop, monitors, desk and more to ensure you have everything you need for a seamless setup. Alternatively, you can avail of our Bring Your Own Device Policy and work from your own preferred equipment.

At Terminalfour, we are focused on employee wellbeing and in recognition of the importance of work-life balance, we offer 30 days annual leave. We also provide an Employee Assistance Programme to all staff across all locations. This comprehensive service includes various health and wellbeing supports, as well as short-term counselling, and is available to both employees and their families. Additionally, we have a Wellbeing Platform to promote health, wellbeing, and overall self-care both at home and in the workplace.

We actively encourage continuous learning and development with many opportunities for upskilling within the organisation through the Terminalfour and DCM Learning Hub. If you want to enhance your AWS skills, the company will cover the cost of your training and AWS Certification. We also provide paid access to a technical training platform for continuous learning, at your own pace.

The Role

This is an exciting opportunity for someone who enjoys troubleshooting and is passionate about problem solving. You will be working with prestigious clients to solve challenging technical problems in a dynamic, fast-paced environment.

You will become an expert in Terminalfour’s industry-leading digital engagement solution for Higher Education as well as gain a thorough knowledge of Server Administration in both Linux and Microsoft Windows, as well as application deployment and configuration strategies.

In this role you will be responsible for supporting our worldwide client base with any issues they may have with their CMS, as well as their server-side infrastructure hosting their websites.

As Terminalfour support an international client base, some travel may be necessary.

Duties & Responsibilities

This hands-on technical role offers an ideal opportunity to learn and use a wide range of technologies. The role will specifically involve the following:

• Diagnosing server and software issues on platforms maintained by either Terminalfour or our clients.

• Maintaining the integrity of client systems in the cloud

• Recommending technical solutions for a variety of client-led and internal scenarios

• Implementing changes and supporting different AWS services including EC2, RDS, EFS, CloudFront, S3, WAF

• Working with our internal development teams to identify and resolve coding issues with our products and associated modules.

• Implementing server and software configuration changes as required by clients or colleagues.

• Facilitating technical meetings with clients

• Producing internal reports and documentation

• Supporting a variety of different systems and platforms

• Supporting clients in many locations worldwide

• Liaising with third parties when required to provide the best client solution to technical issues.

Skills and Experience Required

• Comfortable working with (querying, modifying & general administration) of various databases platforms (Oracle, MS SQL, MySQL)

• Proficiency with Linux servers and command line operations is required.

• Ideally have knowledge or experience of Apache Tomcat and Java

• Experience with Apache HTTP server or Microsoft IIS

• Ability to install and configure various software packages in both Linux and Windows server.

• Awareness of good security practices when working with or configuring servers

• Experience with AWS Services including EC2, RDS, EFS, CloudFront, WAF is preferable.

• Experience in web technologies: HTML, JavaScript, CSS, XML is preferable.

• Awareness of development principles/software debugging

• Analytical mind-set with excellent problem-solving capabilities.

• Flexibility to work outside of standard working hours when required.

• Ability to write professional documentation.

• Communicate clearly and concisely both by telephone and in writing.

• Minimum of 2 years’ experience in a similar role

At Terminalfour, we seek individuals with a genuine passion for the software industry. We value qualities such as teamwork, commitment fulfilment, and the courage to elevate and enhance your professional career.

Terminalfour is an equal opportunity employer.

We do not require Recruitment Agency assistance with this role, thank you.