Client Relationship Manager (UK & Ireland)

We’re Terminalfour – Nice to meet you.  Terminalfour is the leading digital engagement and web content management platform for universities and colleges. We work with over 250 higher education institutions helping them to drive student recruitment, retention, alumni fundraising, and research promotion by maximizing the impact of their digital and content strategies.  

We are a fully remote company, providing all the tools you need to work seamlessly from home, including a laptop, monitors, and a desk. Prefer to use your own equipment? Our Bring Your Own Device policy gives you that flexibility.  

At Terminalfour, your wellbeing matters. We offer 30 days of annual leave, flexible working hours, and access to our Employee Assistance Programme and Wellbeing Platform which supports health, wellbeing, and short-term counselling for employees and their families.  

We are also committed to your growth; access continuous learning via the Terminalfour and DCM Learning Hub, technical training platforms, and AWS certification support—all paid by us 

The Role:  

We are looking for an enthusiastic Client Relationship Manager to work closely with our client base in the U.K. and Ireland, predominantly in Higher Education.  

This is a Customer Success and Account Management role which is focused on helping our clients to optimize their experience with their existing contracted products/services while also identifying and driving upsell and cross sell opportunities with our clients.   

You will act as an advocate for Terminalfour externally while internally representing the needs of our clients to ensure the highest level of service to them.  

The Ideal Candidate:  

• Positive outlook and attitude with a strong sense of achievement focused on customer satisfaction  

• Excellent prioritization and organizational skills  

• Highly adaptable, able to pivot priorities and manage a dynamic, ever-changing workload 

• Excellent communicator with strong interpersonal skills and comfortable with public speaking  

• Proven experience selling SaaS or technical products 

• Strategically focused with strong commercial awareness  

• Possess disciplined “sales- pipeline” practices, including negotiating and closing upsell opportunities to existing clients  

Skills and Experience Required:  

• Previous client relationship experience is required  

• Experience selling SaaS or other technical solutions 

• Ability to demonstrate track record in achieving revenue targets  

• Experience working in web technologies, digital marketing or cloud technologies  

• Ability to build and maintain profitable relationships with clients  

• Fluent verbal and written communication skills in the English language  

Nice to have: 

• Experience working in or with Higher Education Institutions is desirable  

• Experience working with Cloud Operations teams and a technical understanding of AWS services and Cloud Concepts (CDN, Load Balancer etc.) is desirable 

Main Responsibilities:  

• Pro-actively manage relationships with existing clients, at various levels of seniority, meeting with them both in person and remotely  

• Share your experience and offer advice to help clients strategize and solve issues, building a high level of trust.  

• Resolving client complaints quickly and efficiently  

• Follow a Client Communications Strategy, including Quarterly Business Reviews with existing clients to uncover areas where we can assist them, and identify current and future business potential. You will interact with technical, marketing and management units within our Universities and Colleges.  

• Ensure weekly, timely and accurate opportunity/sales forecasting within CRM  

• Work with various internal departments to establish the optimum approach to client needs, “joining the dots” to ensure that a client receives the best possible experience.  

• Work and collaborate with partners (mainly digital marketing and design agencies) who also provide services to our clients.  

• Some business travel is required as you will be travelling to your clients from time to time  

At Terminalfour, we look for people who are passionate, curious, and driven to make an impact. If you enjoy solving problems, innovating, and working in a supportive environment, you’ll feel at home here. 

Our recruitment process is clear and straightforward, with an application form and some questions, technical test (for technical roles), and Zoom interviews with HR and the Hiring Team. 

If this role excites you, we'd love to hear from you!

Terminalfour is an equal opportunity employer.  

We do not require Recruitment Agency assistance with this role, thank you.